“We began to take our cars to Boswell's in 2019 after our local trusted mechanic retired and the next mechanic we chose was simply too far away. We were in search of a good, trustworthy, reliable mechanic. We live in Prince George's County and were leery of anyone local. We spent hours reading reviews for local mechanics (all seemed to have poor or mediocre reviews). We then expanded our search - southern Maryland and northern Virginia.
We found a good mechanic over in Fairfax and used their shop several times the last few years but it seemed insane to keep driving all the way over to Fairfax and back...but one does what they have to do to get honest, quality work. So, in 2019 we searched the reviews again and discovered Boswell's in Waldorf. It is still a bit of a drive for us but at least we avoid Wilson Bridge traffic and the insanity of I-495. We have aging cars, so we are facing small repairs here and there. We first took our Pontiac Vibe to Boswell's for tire rotation and a general look-over.
Tom was honest with what he found and gave us recommendations. There was no pressure either way. He gave us the options, shared his thoughts and concerns, and then left the decision to us. We felt we received good service and honest advice, so we decided to continue to use Boswell's when needed.
Several months later we took our piece of crap Ford Fiesta to Boswell's for what we thought was a wheel bearing issue. A few hours after dropping off the car, Tom called us and told us that it was not a wheel bearing issue; rather, he honestly believed the noise was coming from the transmission and he suggested we take the car to the dealer. Tom could have found a make-believe problem with the wheel bearing but he was honest and straightforward.
We are grateful for this honesty, Tom's advice, and for the fact that he did not cheat us out of money with imaginary wheel problems. It is incredibly hard these days to find an automotive shop with such honesty. Most recently, we took our 2004 Ford Focus to Boswell's for an engine issue (idle/stall). We described the problem in detail, and within a few hours Tom called us with the problem and the solution. Thankfully, it was a simple fix and affordable.
The car also had another issue that we were reluctant to fix. When dropping off the car, we explained that the battery had to be disconnected each night because of a parasitic draw that drains the battery quickly. We personally installed an easy disconnect switch ($5 repair) after an automotive electrical system specialist supposedly found the problem several years ago and wanted $2k(!!) to repair.
We opted for the $5 battery disconnect. Tom thought we had been given bad advice/a bad diagnosis years ago, so he offered to spend time retracing the electrical issue. However, we were extremely reluctant. We were not interested in spending $2k on electrical work on a 16-year old car, and what if he found the same issue? Tom was confident the problem was something simple but we were still hesitant because of the $2k price stuck in our heads. We decided to just fix the engine issue and live with our $5 battery disconnect. Boswell's fixed the engine problem and took care of a few other small issues for us, and we happily brought our car home.
The very next day the engine problems returned and we were surprised. Tom had us bring the car back and he was willing to examine the car again and make other repairs if necessary, but he shared with us honestly that he felt us disconnecting the battery each night was undoing the repairs he just made (a computer part was involved). Now we were worried that we were backed into making expensive, unwanted electrical repairs to avoid the battery disconnect. Tom went above and beyond to find the problem for us, overlooking our stupidity and calming our worries. It turns out the automotive electrical shop was entirely wrong with their diagnosis and proposed repair.
What Tom found was a simple, common problem. We felt dumb for believing all these years that it was a $2k repair and avoided the issue when in reality it was a common problem with a simple affordable fix. Tom's honesty and dedication to his customers really shone through, and we are grateful for his willingness to be patient with us and work with us through this problem with the car. Other shops would have made many costly repair suggestions.
Tom found the actual problem and gave us the actual repair solution, and he took the time to explain to us in detail why the battery disconnect was causing problems. There were no unwanted or unnecessary recommendations or repairs. Tom and his team are impressive, and we continue to make the drive down from Prince George's County for such quality work. We can only speak for our experiences, but they have been great so far and we give our recommendation for Boswell's.”